Orthotic Prescription Steps

Brown & Toland and Hill Physicians HMO

1. Since Brown & Toland and Hill Physicians will not contract with private offices to make orthotics, your prescription is faxed to an outside lab that is contracted with your insurance.

2. When we fax your prescription we also fax your insurance and demographic information to the lab so they can authorize the orthotics with your insurance.

3. In about 2-3 weeks you will receive a letter in the mail from your insurance company either approving or denying your orthotics.

a) If approved please call the lab indicated below to make an appointment for casting.

b) If denied you can be casted in our office, but you must pay a deposit of $150 for your orthotics. The combined price of casting and orthotics at our office is $530. Duplicate orthotics are $300.

4. Feel free to call the lab to ensure the authorization is underway.

5. Once you receive your orthotics from the outside lab please have the lab make any necessary adjustments for comfort and shoe fit and then call our office for an appointment with your doctor.

Here are the labs we most often use:

San Francisco Prosthetics
324 Divisadero
(btwn Oak and Page)
San Francisco, CA 94117Phone: 415-861-4146
Fax: 415-861-0653
Hanger Prosthetics & Ortho (HealthNet, Pacificare, Cigna)
2761 Geary Blvd (@ Masonic Ave)
San Francisco, CA 94118-3405Phone: 415-346-9120
Fax: 415-346-9135